How Customers and Partners Use SupportWeb® to Increase Productivity

This month, we want to remind our customers and partners about using Cincom SupportWeb.

Here are some ways customers and partners use this valuable tool to be more productive:

• Easily check the status of cases – Customers and partners can quickly see their open and closed cases, as well as solutions that may already be available to them.
• Create a test case – Allows Cincom Support to better understand a customer or partner’s problem by assisting Support in re-creating the problem in our own environment. These test cases also aid in properly defining the problem, allowing Support to determine if they are on the same page regarding the issue a customer or partner is experiencing. Test cases also allow Cincom Support to test the customer or partner issue when future releases are released to ensure that everything is still working properly.
• Information at your fingertips – Customers and partners will be able to request a monthly technical status report from the main page. Customers and partners can also view special announcements about new services or offerings made available through Cincom Support.

You can reach the Cincom Smalltalk Product Team at CSSTARTeam@cincom.com if you have any further questions.