What Security Changes Are Coming to Cincom’s FTP Site?

Cincom completed another step in strengthening the security of its ftp.cincom.com site. On October 1, 2021, the secure FTP protocols SFTP and HTTPS will be in effect. Here are the ways to make a smooth transition:

1. When using an FTP client application, make sure to choose the secure FTP option. 
   • You may need to enter sftp://ftp.cincom.com in the host field.
   • Enter your Cincom-provided FTP user name and password in the client application.
2. When connecting to cincom.com via a browser to download fixes or resolutions, use the following syntax:

sftp://ftp.cincom.com or https://ftp.cincom.com

Depending on your browser, you will be prompted to open an FTP client app, or an FTP client will open. Refer to the information in item 1 above.

Your user name and password will not change. 

Contact Helpna@cincom.com for help with using SFTP or for requesting login credentials.