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Ways Customers and Partners Use SupportWeb to Be More Productive

Posted on by Author Jeremy Jordan in Categories Cincom, Cincom Smalltalk, Customers and Partners, Support

In last month’s Cincom Smalltalk Digest, we touched on the Cincom Smalltalk Resolutions newsletter and how it adds value for our customers and partners. This month, we want to remind our customers and partners about their ability to use the Cincom SupportWeb® to quickly solve issues that may come up during development.

Here are some ways customers and partners use this valuable tool to be more productive:

  • Easily check the status of cases– A quick way for customers and partners to see their open and closed cases, as well as solutions that may already be available to them.
  • Quickly create a test case– Allows Cincom Support to better understand the problem a customer or partner is having by helping Support re-create the problem in our own environment. These test cases also help define the problem properly to quickly ascertain if Support is on the same page as the issue a customer or partner is having. Test cases also allow Cincom Support to test the customer or partner issue when future releases come out to ensure that things are still working properly.
  • Information at your fingertips– On the main page, customers and partners will be given an option to get a monthly technical status report. Additionally, customers and partners can see other special announcements about new services or offerings that have come available through Cincom Support.

In this insightful video, listen to Kimberly Thomas, the Director of Global Product Support for Cincom, describe these helpful features of SupportWeb.

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