Customers and Partners, We’re Listening
Thank you for being a valued customer or partner of Cincom Smalltalk. As a customer or partner, do you know about the Cincom Smalltalk Resolutions Newsletter? This exclusive, subscription-only publication was created over a decade ago for customers and partners only and gives subscribers an easy way to scan through the resolutions that were delivered for Cincom Smalltalk during the previous month.
Over the years, feedback from customers and partners like you has allowed us to refine the newsletter into what it is today. After regular feedback from readers, our product marketing team stepped in to add more information for those requesting an easier way to track the happenings with Cincom and Cincom Smalltalk. Of course, we never want to distract from the original purpose of the Resolutions Newsletter, so product marketing adds top stories, technical and developer events, tips and techniques and other important web links. These links help you navigate our expansive website and give you ways to get in touch with our developers and product team.
If you haven’t subscribed yet to the Cincom Smalltalk Resolutions Newsletter and are an active customer or partner, you can subscribe with your customer number here: https://www.cincomsmalltalk.com/main/users/support/customer-submission-for-cincom-smalltalk-resolutions/
The refinements mentioned above are one example of how we listen to our customers and partners. Listening and responding are two important factors in providing a great customer and partner experience. Those conversations are valuable, not just to Cincom and Cincom Smalltalk, but also to our customers and partners, because it lets you have a voice and be heard. Conversations are not one-sided. It’s a continual dialog between our team and you, as we build a relationship that helps us see the unique perspective found in your requests. This provides a better understanding of your needs and likewise our product and communication direction.
Conversations with customers and partners help to guide our product direction and improve aspects of our messaging to better serve our customers and partners. For example, some have requested things like OAuth authentication and Opentalk STST improvements, and we have delivered those in the product. Recently, several customers requested a new and improved date widget in the product. As a result, the DatePicker was created, and product management supplied instructions on where to find it and multiple ways to integrate it into their applications through a series of Hidden Gems screencasts which we listed here in the March edition of the Cincom Smalltalk Digest.
We’re always here to listen, learn from you and support your needs where possible. Do you have any feedback for our team? What are we doing right? What are we doing wrong? What could we do better? Are there other ways we can share information with you? Where do you get your information from? Perhaps there are websites, forums or social-media sites that we currently don’t subscribe to that you could share with us.
We value your input and want to make sure you know how to get in touch with us. Please send your comments or suggestions to the Cincom Smalltalk Product Team at CSSTARTeam@cincom.com.