Largest Provider of Commercial Smalltalk
Cincom is one of the largest commercial providers of Smalltalk, with twice as many customers and partners as other commercial providers.

Tom Nies

Get Started

Menu

In What Ways Does Cincom Communicate with Customers and Partners?

Posted on by Author Jeremy Jordan in Categories Cincom, Customers and Partners

Cincom plays a significant leadership role not only in the Smalltalk community but also in providing commercial Smalltalk to customers and partners around the world. Because of this, it’s imperative that we consistently communicate with our customers and partners. This helps our users understand what tools and resources are provided through Cincom, as well as ways Cincom Smalltalk can be used for things like productivity. 

From upgrading products to the current release of Cincom Smalltalk Version 9 to customer programs and services, tutorials, videos and helpful newsletters like the Cincom Smalltalk Resolutions newsletter, we have all of our resources, programs and product information listed here:

  • Cincom Smalltalk Website – The landing page for all things Cincom Smalltalk.  Here, you can find:
    • Customer Product Request Form to upgrade to Cincom Smalltalk Version 9 (full release of Cincom ObjectStudio 9.0 and Cincom VisualWorks 9.0)
    • Our customer, partner and developer programs
    • Links to participate in product management mini-surveys
    • Places to subscribe to our valuable series of newsletters (links below).
  • Cincom Smalltalk Resolutions – Subscriber-based,  Support-led, monthly newsletter to customers.
  • Cincom Smalltalk Digest – Subscriber-based, monthly newsletter that is an index which highlights recent news, events and product information on our website.
  • Hidden Gems Screencasts – Provides useful insight for customers, partners and prospects into the abilities of the products that may not be obvious, and demonstrates how to be successful with our products.
  • Product Tutorials – How-to screencasts and visual tools that make it easy to be successful with our products.
  • How Do I? (FAQs) – A knowledge base of questions that our Product Team gets asked most often.  Most of these questions start with, “How do I … ?” so we labeled this area the “How Do I … ?” section. It is filled with questions from a variety of subjects about our products—from installation to specific uses in different platforms. 
  • Cincom Smalltalk Twitter
  • Cincom Smalltalk Facebook
  • Cincom Smalltalk YouTube
  • Cincom Smalltalk LinkedIn
  • Cincom Smalltalk Instagram
  • Cincom Smalltalk SlideShare

Feel free to share that list with your colleagues and send us your feedback because we’d love to hear from you. We know everyone gathers information in different ways. We truly want to communicate as effectively as we possibly can.

Reach out to the Cincom Smalltalk Product Team at CSSTARTeam@cincom.com with your ideas or with others who may need to hear from us.

Related posts:

  1. Ways Customers and Partners Use SupportWeb to Be More Productive In last month’s Cincom Smalltalk Digest, we touched on the Cincom Smalltalk Resolutions newsletter and how it adds value for our customers and partners. This month, we want to remind our customers and […]...
  2. How Do We Communicate with Customers and Partners? For your reference, we want to provide a breakdown of the various ways we communicate as well as some of the resources we have available to you....
  3. How the Cincom Smalltalk Team Communicates to Our Customers and Partners Henry Winkler once said, “Assumptions are the termites of relationships.”  Our brains love to categorize everything we see. It’s how we make sense of the world around us. It’s also […]...
  4. In Our Changing World, Communication Is Key to Our Customers and Partners In “Communicating through the Coronavirus Crisis,” Paul A. Argenti of Harvard Business Review says that companies should regularly communicate with customers during the pandemic. “Customers require a different approach than […]...