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How Can the Cincom SupportWeb Help Cincom Smalltalk Customers and Partners Be More Productive?

Posted on by Author Jeremy Jordan in Categories Cincom, Customers and Partners, Support

In last month’s Cincom Smalltalk Digest, we touched on the Cincom Smalltalk Resolutions newsletter and how it adds value for our customers and partners. As we focus on productivity this month, we want to remind our customers and partners about their ability to use Cincom SupportWeb to quickly solve issues that may come up during development.

In the insightful video below, listen to Kimberly Thomas, the Director of Global Product Support for Cincom, describe some helpful features of SupportWeb:

  • Information at your fingertips – On the main page, customers and partners will be given an option to get a monthly technical status report. Additionally, customers and partners can see other special announcements about new services or offerings that have come available through Cincom Support.
  • Easily check the status of cases – A quick way for customers and partners to see their open and closed cases, as well as solutions that may already be available to them.
  • Quickly create a test case – Allows Cincom Support to better understand the problem a customer or partner is having by helping Support re-create the problem in our own environment. These test cases also help define the problem properly to quickly ascertain if Support is on the same page as the issue a customer or partner is having. Test cases also allow Cincom Support to test the customer or partner issue when future releases come out to ensure that things are still working properly.

See all the details by watching this video here.

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