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The Extra Value for Cincom Smalltalk™ Customers Using Cincom SupportWeb®

Posted on by Author Jeremy Jordan in Categories Smalltalk

One of the benefits of being a Cincom Smalltalk customer is having the ability to use Cincom SupportWeb to solve issues that may come up using our products. But, do you know about the extra value available to you through SupportWeb? In this insightful video, listen to Kimberly Thomas, the Director, Global Product Support, explain in detail three additional tools available in SupportWeb that you may not have known about.  Kimberly will discuss:

  • Announcements – monthly technical status reports, new services and offerings.
  • Status of cases – a quick way to see your open and closed cases, as well as solutions that may already be available to you.
  • Test cases – helps Cincom Support recreate your problem in our own environment and help test future releases.

To see more details, watch this video here:

BONUS:  For customers who haven’t visited SupportWeb lately, there’s a new look and feel that makes it easier to navigate and find what you are looking for. Here are some helpful instructions from Kimberly on how you can access these valuable tools on the Cincom Systems, Inc. website:

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  3. What is the Cincom Smalltalk Resolutions Newsletter and Why is it a Valuable Tool for Customers? Learn about another support channel to let customers know what’s going on with the product and what resolutions are available Last month, we highlighted the value of Cincom SupportWeb® for Cincom […]...
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